Cultra
Support
Help, FAQ, and contact for Cultra: Museum Log & Passport.
Need help?
The fastest way to reach us is info@titdev.nl. We try to respond within a couple of business days. Please include your iOS version and a short description of the issue.
Frequently asked questions
Why does Cultra ask for my location?
To show museums near you and to enable check-in when you visit one. Your location is processed on your device and never sent to any server.
I can't check in at a museum
- Make sure location access is allowed: iOS Settings → Cultra → Location.
- Check-in works when you are at or near the museum.
My visits aren't syncing between devices
- Make sure both devices are signed in to the same iCloud account.
- Check that iCloud sync is enabled in Cultra’s Settings on both devices.
- Sync can take a moment — open the app and give it a minute.
A museum's information or photo is wrong
Museum data and images come from publicly available sources, so occasional errors slip through. Email us the museum name and what’s wrong and we’ll fix it.
How do directions work?
The directions button opens Apple Maps or Google Maps, based on the preference you set in Cultra’s Settings.
Can I change the language?
Yes, in Cultra’s Settings. Under Language, pick English, Nederlands, Deutsch, Français, Español or Italiano — or System, to follow your iPhone — then reopen Cultra to see it in the new language.
How do I delete my data?
You can delete individual visits and photos in the app, or use Settings → Clear All Data to erase everything from your device and your iCloud account. There is no recovery.
Other links
